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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. Typically, you can only cancel an order within 12-24 hours after placing it. Please call or e-mail us at customerservice@everwoodind.com if you have trouble cancelling an order. Please understand, that a monetary charge may apply to some cancelled orders if we have already begun work or ordered materials for your order.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
 
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that all your packages were delivered, (there may be multiple packages). If your packages each show a status of "delivered", and you are sure somthing is missing, please contact customer service for assistance. You may e-mail us as customerservice@everwoodind.com
My product is missing parts.
 
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that all your packages were delivered, (there may be multiple packages). If your packages each show a status of "delivered", and you are sure somthing is missing, please contact customer service for assistance. You may e-mail us as customerservice@everwoodind.com
When will my backorder arrive?
  Back ordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.