How do I return an item?
Since most of our items are custom engraved or imprinted, we cannot accept returns unless the item(s) were damaged during shipping. If your items have been damaged in shipping, we will replace your products at no charge, however we need to be notified by e-mail or phone of this damage within 7 days of your receipt. Please understand, that Donor-Recognitions.com is NOT responsible for damages by the carrier.....the carrier is! We will make every effort to ship back your merchandise in a timely manner, however we are not responsible for the cost of expedited shipping (i.e. - 2nd Day or Next Day delivery). The merchandise will be shipped the same way as originally ordered. Faster delivery requests, in these circumstances, will be paid for by the customer.
With stock items that are not custom that you wish to return, call us for return authorization. We will ONLY accept returns of such stock items if they have been purchased within the last 60 days and are not damaged in any way.
We want you to be 100% satisfied, and if for any reason you are not happy with your products or services, we will attempt to resolve any issues to assure your complete satisfaction.
c/o SCS Sign Company
10489 Liberty Lane
Chisago City, MN 55013
CS Phone # 651.408.1111