Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method options and prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. You may e-mail us at email@example.com or call our toll free number.|
|What is your return policy?|
|Please see our Return Policy for complete details regarding our return policy.|
|When will my order ship?|
Please see each individual item page for more information on the availability of each item. In most instances products have estimated times for manufacturing and shipping. Please be aware that your choice of shipping method will greatly affect when you receive your package(s). Regular UPS Ground services can take anywhere between 1-7 days depending on the shipping destination. Also, in most instance UPS does not deliver on weekends or to post office box addresses.
After placing your order, you may want to click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.